Windows 10 has been available since the end of July. My advice remains that unless you have some technical knowledge or have a compelling wish or reason to upgrade, then wait until the first wave of major issues have been identified and resolved. Although many have updated with no problems, others have experienced a range of minor and significant issues. Minor updates are issued or a regular basis and automatically applied to your system. It looks like Microsoft are planning a major update to Windows 10 in October, so a good time to upgrade might be after that release. Remember to back up your important files, pictures and so on first as a precaution.
When you do accept the option to upgrade you may find, as I did on one of my machines, that the screen shows the message ‘Working on it’ and gets stuck there. If that happens to you, first close the window showing the ‘Working on it’ message, then restart your computer. After the restart open the Control Panel from the start menu and choose the System and Security category. From there pick Windows Update, and you should find that the Windows Update screen shows the Windows 10 upgrade which you can then install.
Problems reported locally so far by people who have upgraded to Windows 10 include:
- problem with Outlook 2007 resulting in loss of Contacts. Took decision to revert to Windows 8
- ‘black screen’ following a problematic upgrade process, making the system unusable. One possible cause is older hardware, especially a graphics card. Perhaps you upgraded to Windows 7 on an older computer running XP for example. It’s possible that although you qualify for the free Windows 10 upgrade, your computer does not meet the minimum requirements. This article on Microsoft’s website discusses the minimum machine specification to run Windows 10. In addition if you have an older graphics card or other older equipment, check on the website for that hardware for any information concerning Windows 10 compatibility.
- problem with start menu and Cortana (the new search facility). It seems this is quite a widespread problem worldwide. When users attempt to open the start menu or launch Cortana, they see a “Critical Error” message saying that the functions are not working and a fix will be attempted the next time the user signs in. Workarounds, such as rebooting or refreshing the system, making a new account, or using other accounts, have all failed for a majority of people who upgraded to Windows 10. The problem is acknowledged by Microsoft and will be fixed in an update but it is not know when. If you are seriously impacted by this issue, your only real recourse is to revert to your previous version of Windows (i.e. 7 or 8) and wait for a fix. You have up to a month from the date of your upgrade to revert.
- check if your versions of Adobe Reader and Windows Media Player are working, otherwise they may need reinstalling (note that Windows Media Centre has been withdrawn for Windows 10)
- Kaspersky issue: command to unpin tiles from start menu not working. The start menu includes a series of tiles (icons) which launch various applications and services. Unwanted tiles can be removed by right clicking and selecting Unpin from Start. However if you use Kaspersky internet security software this process may not work. This is a known problem, acknowledged by Kaspersky. A fix is imminent and will be made available as part of the regular Kaspersky database updates.